Legal & Trust Centre
Browse MK Assist legal, privacy, trust, WhatsApp and data-rights documents by purpose.
Contact: legal@mkassist.co.za
Understand personal-information processing
Website and Platform Privacy Notice
How MK Assist collects, uses, stores and protects personal information when you use our website and platform.
WhatsApp Customer Privacy Notice
How customer conversations and related data are handled when businesses use MK Assist on WhatsApp.
Data Processing Agreement
The data-processing terms between MK Assist and business clients under POPIA.
POPIA and Data Protection
How MK Assist meets POPIA obligations and supports client compliance.
Tell a customer what happens in WhatsApp
WhatsApp Service Information
WhatsApp integration requirements, opt-in responsibilities and service limitations.
WhatsApp Customer Privacy Notice
How customer conversations and related data are handled when businesses use MK Assist on WhatsApp.
AI and Human Handover
How automated responses, human handover and oversight work in MK Assist.
Contract, billing and acceptable use
MK Assist Master SaaS Agreement
The master agreement governing subscription to MK Assist and incorporated schedules.
Subscription, Trial, Billing and Cancellation Terms
How trials, subscriptions, billing, usage allowances, overages and cancellations work.
Acceptable Use and Restricted Business Policy
Permitted and prohibited uses of MK Assist, including restricted business categories.
Agent and Authorised User Terms
Terms for agents and authorised users invited to a business workspace.
Security, transfers and subprocessors
Rights, complaints and records access
Data Rights, Export and Deletion
How to exercise data rights, request exports or deletion, and Meta deletion-callback instructions.
Complaints and Escalation
How to raise complaints, escalate issues and contact the Information Regulator.
PAIA Manual
How to request access to records held by Stonda (Pty) Ltd under PAIA.
Cookie Notice
How MK Assist uses cookies and similar technologies on the website.
Website and archive
Full document index
Website and Platform Privacy Notice
How MK Assist collects, uses, stores and protects personal information when you use our website and platform.
WhatsApp Customer Privacy Notice
How customer conversations and related data are handled when businesses use MK Assist on WhatsApp.
Website Terms of Use
The terms governing use of the MK Assist website and platform.
MK Assist Master SaaS Agreement
The master agreement governing subscription to MK Assist and incorporated schedules.
Agent and Authorised User Terms
Terms for agents and authorised users invited to a business workspace.
Subscription, Trial, Billing and Cancellation Terms
How trials, subscriptions, billing, usage allowances, overages and cancellations work.
Data Processing Agreement
The data-processing terms between MK Assist and business clients under POPIA.
Cookie Notice
How MK Assist uses cookies and similar technologies on the website.
POPIA and Data Protection
How MK Assist meets POPIA obligations and supports client compliance.
Data Rights, Export and Deletion
How to exercise data rights, request exports or deletion, and Meta deletion-callback instructions.
Acceptable Use and Restricted Business Policy
Permitted and prohibited uses of MK Assist, including restricted business categories.
Security and Trust
Security measures, incident response and trust commitments for the MK Assist platform.
Subprocessor List
Categories of third-party providers that process data on behalf of MK Assist clients.
International Data Transfers
How cross-border data transfers are managed and safeguarded.
AI and Human Handover
How automated responses, human handover and oversight work in MK Assist.
WhatsApp Service Information
WhatsApp integration requirements, opt-in responsibilities and service limitations.
PAIA Manual
How to request access to records held by Stonda (Pty) Ltd under PAIA.
Complaints and Escalation
How to raise complaints, escalate issues and contact the Information Regulator.
Legal Document Version Archive
Previous published versions of MK Assist legal documents.