Complaints and Escalation

This page explains how to raise support, billing, privacy or legal complaints and how unresolved matters may be escalated.

For service issues, contact support@mkassist.co.za during support hours: Monday to Friday, 08:00 to 17:00 South African time, excluding public holidays.

For invoice, payment or subscription disputes, contact hello@mkassist.co.za with your business name, workspace reference and invoice number.

For privacy requests or complaints, contact legal@mkassist.co.za or tondani@mkassist.co.za. MK Assist will acknowledge, investigate and respond within applicable legal timeframes.

If you are not satisfied with MK Assist's final response to a privacy complaint, you may contact the Information Regulator of South Africa in accordance with POPIA.