Subscription, Trial, Billing and Cancellation Terms

Explains plans, usage, additional usage quotes, trial, payment, suspension, cancellation, export and deletion.

These terms form part of the MK Assist contract. MK Assist may be subscribed to by companies, non-profit organisations, sole proprietors, partnerships, individuals acting for legitimate business purposes and other lawful business entities. Personal, domestic or household use is not permitted. The person accepting must have authority to bind the subscriber.

MK Assist is a product of Stonda (Pty) Ltd., registration number 2020/843851/07, which is the legal contracting entity. Its registered address is 116 Summerset Road, Noordwyk, Johannesburg, Gauteng, 1685. Its operating address is 99 Stoneridge Drive, Greenstone Hill, Lethabong, 1609. Its VAT number is 4480296898. Formal notices, support, billing, privacy requests and complaints must be sent by email to hello@mkassist.co.za, with legal and Information Officer escalations to tondani@mkassist.co.za. Support hours are Monday to Friday, 08:00 to 17:00 South African time, excluding public holidays.

Prices are monthly and VAT inclusive.

Plan Monthly price (VAT inclusive) Included customer conversations per month Additional customer conversations per month

Basic R399 Up to 500 customer conversations per month +500: R199

Growth R1,499 Up to 3,000 customer conversations per month +1,000: R399

Premium R4,999 Up to 15,000 customer conversations per month +5,000: R999

Meta message charges are separate. Additional users, higher usage requirements and custom integrations will be quoted separately.

The features included in the selected plan are those described on the current pricing page, Order Form and applicable plan schedule. Where a conflict exists, the signed Order Form and incorporated schedules take priority.

A customer conversation is counted according to the usage rules published on the pricing page and in the workspace dashboard. Usage is aggregated across the client account and resets on the monthly billing date.

The following do not count: failed messages, duplicate webhook events, identified spam, system or delivery-status events, business-initiated messages, pre-activation testing, internal system messages and retries caused by a technical error. Media and text delivered as separate WhatsApp message identifiers may each count. The dashboard is the primary usage record, subject to reasonable correction where logs show an error.

The dashboard is designed to show current usage. After the included allowance is reached, additional usage may require an approved quote or other express authorisation before a charge is applied. Usage may be limited, paused or reviewed if payment fails, the client has selected a valid usage-control option, or the service is suspended.

During a no-payment trial, no additional usage charge is applied without express approval. If the trial allowance is reached, MK Assist may pause automation, invite the client to approve a paid usage option or activate the paid service after payment. The client must expressly approve a paid option or complete conversion to paid service before a trial usage charge is applied.

The trial lasts 14 days and starts only when setup is complete, the WhatsApp connection is sufficiently ready, MK Assist has reviewed the workspace, the workspace is activated for real customer conversations, and the activation event is recorded and emailed to the client. Time spent in setup or pre-activation testing does not consume the trial.

No payment is required to begin. During the trial, the client must add an approved card-payment method or accept and pay an EFT invoice before the paid period begins. Reminders are sent seven, three and one day before expiry. Paid service begins only after successful card payment or cleared EFT payment. If payment has not cleared by expiry, automated responses pause, while limited account access may remain for payment, support, export and account management.

An invoice for a paid period is issued before that period begins. Card payments are handled by an approved payment provider; MK Assist does not store complete card details. EFT references and proof of payment do not constitute cleared funds. Fees are payable in South African rand. The client must keep billing information current and is responsible for bank charges and taxes not already included.

MK Assist may change future prices, allowances or plan structures on at least 30 days' notice. A change takes effect from a future billing period, not retrospectively. If a material change is unacceptable, the client may cancel before it takes effect. Changes required urgently by law, Meta or security may take effect sooner where reasonably necessary, with notice as soon as practicable.

The client may cancel during the trial without being billed. A cancellation received at least seven days before the next billing date takes effect at the end of the current paid period. A later request may take effect at the end of the next paid period because the next invoice and service cycle may already be committed, unless law requires an earlier remedy or MK Assist agrees otherwise.

Fees already paid are non-refundable except where law requires a refund, MK Assist expressly agrees, or the client is legally entitled to a remedy. This does not limit non-excludable CPA or ECTA rights.

The client has 30 days to export its data and may request reactivation during that period. Automated responses stop by the effective end date and MK Assist disconnects its access to the client's Meta and WhatsApp assets. The client retains its number and WABA. Production deletion begins after the 30-day period. Minimum tax, billing, contract, dispute, security and regulatory records may be retained and isolated from ordinary product use. Migration assistance beyond standard disconnection may be charged under an agreed scope.

MK Assist may pause or suspend the service for non-payment, security risk, unlawful use, prohibited-sector activity, material breach, threatened harm, Meta restriction or a third-party dependency failure. Where reasonably possible, MK Assist will give notice and a cure opportunity. Immediate suspension is permitted where delay would create legal, security, platform or customer harm.

WhatsApp, Meta, hosting, payment and other third-party services may change, restrict or interrupt functionality. MK Assist will provide reasonable assistance but does not control those services. A platform suspension caused by the client's conduct does not excuse accrued fees. If a prolonged third-party failure makes the paid service materially unavailable and no reasonable workaround exists, the parties will discuss a service credit, plan adjustment or termination subject to mandatory law.

Billing disputes must be raised promptly with enough detail to investigate. MK Assist will preserve relevant metering and acceptance records. Undisputed amounts remain payable. Contact hello@mkassist.co.za and escalate unresolved legal issues to tondani@mkassist.co.za.